Resiliency in the Workplace half-day or full-day Workshop 

Suggested content:

1/2 workshop

  • The importance of active and effective listening
  • Listening on a 1-1 basis
  • Four levels of listening
  • Building rapport – focusing on the speaker
  • Dealing with people/ clients face to face and /or on the telephone

Plus…for full-day workshop

  • Using the CUP method
  • Is silence OK?
  • Understanding VARK
  • Ideas for good listening/ self-care

 (Other materials can be added and/or changed to suit your organisation at your request)

Delivered in-house at your convenience, you decide the date  and the time

 

Contact Total Focus for a quote

All workshops are interactive with trainer presentation, training exercises, skills practice and role play, group discussion, feedback and evaluation

Takeaway A toolbox of practical strategies for improving your personal effectiveness

As part of Total Focus’s unique new blended learning approach, you the learner have the opportunity to access additional information from our website / by email. For this workshop, some pre-work may be required.  This gives you the opportunity to use this pre-learning throughout the workshop. Total Focus is happy to issue certificates of attendance for participants.

 

Complete the enquiry form on the contact us page and Total Focus will be delighted to contact you