Effective Listening Skills Workshop 

Suggested content:

1/2 workshop

  • The importance of active and effective listening
  • Listening on a 1-1 basis
  • Four levels of listening
  • Building rapport – focusing on the speaker
  • Dealing with people/ clients face to face and /or on the telephone

Plus…for full-day workshop

  • Using the CUP method
  • Is silence OK?
  • Understanding VARK
  • Ideas for good listening/ self-care

 (Other materials can be added and/or changed to suit your organisation at your request)

 

 

 

 

 

Delivered in-house at your convenience, you decide the date  and the time or via Zoom

 Contact Total Focus for details 

 

 

All workshops are interactive with trainer presentation, training exercises, skills practice and role play, group discussion, feedback and evaluation

Takeaway  – a toolbox of practical strategies for improving your listening skills 

As part of Total Focus’s unique new blended learning approach, prework is required for some workshops. This gives you the opportunity to use this pre-learning throughout the workshop. Total Focus is happy to issue certificates of attendance for participants.

 

Please contact us and Total Focus will be delighted to contact you back