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Customer Service Skills 

Suggested content for a full days workshop or 2 x 1/2 days via Zoom 

 Defining customer service

Who is your customer?

Understanding the power of customer service psychology

Active and effective listening skills including the use of open and closed questions, interpersonal skills and attitudes

How to sell customer service as part of your overall service

Realising that excellent customer service results in repeat business

Elements of GREAT customer service (including on-line)

Having a positive approach… & …dealing with complaints (BLAST)

Creating customer service ideas to take back to your retail outlet…



This workshop can be written and directed to your organisation to give maximum result

For further details please contact Total Focus